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Register your Product

Thanks for choosing ProDG America, It is important for you to register your products. By registering, you create your personal database of ProDG products. You will also be kept up-to-date on the latest product news, upgrades, and software releases. Please fill in the data below. To register your product, you’ll need to have the serial number and purchase info handy. Thank you!

Account User

How to submit a warranty claim:

Send an email to with the following information:

  • Photo or screenshot of the original confirmation email or receipt with order number, model, and date
  • Detailed description of the issue
  • Photos of the issue
  • If the warranty claim is approved, an RMA number will be issued and the customer is responsible for the cost of shipping and insurance to send the instrument to ProDG America for warranty service or repair. ProDG America will cover the cost of return shipping after the warranty service has been completed. If replacement parts are needed without needing ProDG America repair service